Fix

Fix is the third move of the Trust Loop. Understand showed you the reasoning, Prevent stopped a bad action, and now Fix is how you correct a decision that was wrong, in the exact context that produced it. A correction here is not an edit to a log. It is a first-class event on the run, attributed and kept, that changes what the system does next.

Correct in context, not in a vacuum

A correction lands on the decision itself, against the claims, evidence, and assumptions that produced it. That context is what makes the fix precise. You are not retyping an answer; you are overturning a specific claim or replacing a specific assumption, and the system records exactly what changed and why.

Take the refund run from Understand. The agent leaned on a low-confidence assumption, that the customer tier resolved to standard, and auto-approved on the back of it. A reviewer who saw that weak link can correct it directly on the step.

The reviewer replaced the inferred tier with the confirmed one. The original decision stays on the record, marked as superseded, and the correction sits beside it with who made it and when. Nothing is overwritten, because the point of a system of record is that you can still see what the agent originally believed.

A fix changes three things

A single correction propagates, in order:

1. The decision. The outcome is reversed or adjusted now. The refund that was auto-approved on a bad assumption is re-routed under the correct tier.
2. The record. The correction is appended to the run, attributed to the person who made it, with the before and after both visible. The run stays auditable, and the audit now includes the human judgment.
3. The future. The correction becomes reusable context. The next run that hits the same weak assumption starts from the corrected position rather than repeating the mistake. That hand-off is Remember.

Escalations land here too

A Prevent policy that escalates rather than denies routes the decision to a person, and this is where it arrives. The reviewer sees the full reasoning, makes the call, and that judgment is recorded as a correction on the run, exactly like any other fix. Escalation and correction are the same loop: a human decision, attributed and carried forward.

Why this matters

• Decisions get better in place. You fix the cause on the run that produced it, not in a downstream patch that loses the context.
• Human judgment is captured. The reviewer's call becomes part of the permanent record and part of the system's future behaviour. This is the BI half of AI + BI = CI: brain intelligence, recorded where the artificial intelligence can reuse it.
• The fix compounds. A correction made once is available everywhere the same situation recurs, which is the bridge from Fix to Remember.

Next steps