***

title: Support
description: How to get help when working with AISquare APIs.
-------------------------------------------------------------

This guide explains how to get help when working with AISquare APIs.

***

## Overview

If you encounter issues while integrating or using AISquare APIs, you can reach out through the available support channels.

***

## Contact support

For technical assistance, contact:

* **Email:** [jatin@opengrowth.com](mailto:jatin@opengrowth.com), [zahwah@aisquare.studio](mailto:zahwah@aisquare.studio)
* **Discord community**

***

## When to reach out

Contact support if:

* API requests consistently fail
* Authentication issues cannot be resolved
* Unexpected errors (`500`) occur
* Data returned is inconsistent or incorrect
* Access or permission issues are unclear

***

## Information to include

When reaching out, include:

* Endpoint used
* Request method (`GET`, `POST`, etc.)
* Request payload (if applicable)
* Response status code
* Error message
* Timestamp of request

### Example

```
Endpoint: POST /api/v1/aistudios/metrics/
Status: 403
Body: { "url": "ai-research-studio" }
```

***

## Best practices

### Provide reproducible details

Include exact request and response information.

### Avoid sharing sensitive data

Do not include:

* API keys
* Tokens
* Personal user data

### Check documentation first

Verify:

* Required parameters
* Authentication method
* Access control rules

***

## Response expectations

Support responses may include:

* Clarification on API usage
* Debugging assistance
* Issue confirmation and resolution steps

***

## Related pages

* [Errors](/docs/reference/errors) — understand error codes before reaching out
* [Authentication](/docs/getting-started/authentication) — resolve auth issues
* [Quickstart](/docs/getting-started/quickstart) — verify your setup
* [Overview](/docs/getting-started/overview) — platform introduction